1. Customer Service
If you have any questions concerning your order, please contact customer service at +31(0) 788 907 500 or via email at To expedite service, please have your sales order number ready.

2. How your order is received
When you submit an order, it is transmitted securely to our office in an encrypted format.

When we receive your order, we will email you an order confirmation within 24 hours.

4. Changing or cancelling your order
To change or cancel an order, please contact customer service immediately as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request.

5. Payment
Orders can be placed by using one of the following credit cards: VISA, MasterCard or American Express. If purchasing via PO, an invoice will be emailed.

6. Returns
Please contact our customer service  +31(0) 788 907 500  to advise them of your return request. A customer service employee will review return options with you. All claims must be made within thirty days of receipts of good and must include a copy of the original invoice or packing slip.

Items that are not held in inventory and are made-to-order cannot be returned unless defective. If you are not satisfied due to poor quality, please contact our Programs Account Support Advisors.